Full Glossary

Professional Services

When we talk about consulting or professional services, we're most often talking about services provided by external vendors and partners. 

Consulting and professional services are, essentially, any time a person provides a service based on their skill, experience, or knowledge. For strategy, design, and governance firms, with the exception of a handful of deliverables, the bulk of their "product" is consulting or professional services.

A content management system or web tool vendor may offer value-add services — professional services — in addition to their product. Some vendors use the term solution to refer to the combination of their software and the services surrounding it. Their “solution offering” is often a bundle of licenses to use their software and professional services in the form of integration or consulting.